SHIPPING / TIME:
>> How is the work shipped?
We carefully pack each order and then send our suncatchers via the US Postal Service.
>> Are there any shipping costs?
For suncatchers the total is based on the number of items you order.
For example, the first two items have a total shipping cost of $7 ; the next 2 items (3 & 4) add another $5, so the total for the 4 items is $12 (or only $3 per suncatcher). There are no additional shipping charges after the 6th item.
>> We are buying this item as a gift and would like it shipped directly to our friend ~ can you ship it to them for us?
We will send it wherever you prefer. Indicate the person's name and shipping address when you place your order, and we'll see to it that they get your gift directly. We'll even include a short message of your wording.
>> What happens if one of your items were to be damaged during shipping to us?
We GUARANTEE safe shipping. We pack everything extremely well, so if anything happens to it in transit, you are in NO way liable. Just notify us immediately of the damage, and we will begin the process of making you a replacement.
>> FULFILLMENT TIME: Once we place an order, how long does it take before you will ship it?
That pretty much depends on the shipping distance and how many orders are in front of you. Under most circumstances, from the point of your order to the point where the item is in your hands, it will generally take a suncatcher 6 to 9 days.