SHIPPING / TIME:
>> How is the work shipped?
We send our suncatchers and earrings via the US Postal Service; mirrors and windows are generally shipped UPS ground service.
>> Are there any shipping costs?
For suncatchers the total is based on the number of items you order.
For example, the first two items have a total shipping cost of $7 ; the next 2 items (3 & 4) add another $5, so the total for the 4 items is $12 (or only $3 per suncatcher). There are no additional shipping charges after the 6th item.
Shipping for jewelry is free, whereas mirrors and windows will depend on the size.
>> Can the work be sent air rather than ground?
With the postal service that is possible, but regretably UPS does not offer air service at our local dropoff station. If you need something in a hurry we will send it US Postal air if you will cover the extra charges.
>> Can you ship larger items to a PO Box number?
We generally send all our larger items (windows and mirrors) via UPS, as they give the best rates and automatically include insurance, but they cannot ship to a PO box. However if you prefer that we ship to a PO box then we must use the postal service, and therefore we must charge the extra cost that they incur.
>> We are buying this item as a gift and would like it shipped directly to our friend ~ can you ship it to them for us?
We will send it wherever you prefer. Indicate the person's name and shipping address when you contact us, and we'll see to it that they get your gift directly. We'll even include a short message of your wording.
>> What happens if one of your items were to be damaged during shipping to us?
We GUARANTEE safe shipping. We pack everything extremely well, so if anything happens to it in transit, you are in NO way liable. Just notify us immediately of the damage, and we will begin the process of making you a replacement.
>> FULFILLMENT TIME: Once we place an order, how long does it take before you will ship it?
That pretty much depends on the shipping distance and how many orders are in front of you. Under most circumstances, from the point of your order to the point where the item is in your hands, it will take:
- Medium size Mirrors and Windows: Generally no more than about 3-4 weeks;
- Small Mirrors and Windows: About 2-3 weeks maximum, sometimes less;
- Suncatchers: Generally 6 to 9 days;
- Earrings: Generally about 5-7 days.